Despite facing increased caseloads and communication demands, lenders’ collections agents have managed to maintain steady turnover rates, defying expectations. Drawing upon data provided by Auriemma Roundtables, this analysis dissects the underlying factors contributing to this surprising trend.
In this report, collection agencies and debt buyers receive practical insights on effective workforce management in an evolving environment. By embracing digital communications and adopting innovative workforce management approaches, organizations can enhance their efficiency and effectiveness in debt recovery.
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