National Asset Recovery Services, Inc. Deploys Expand Accelerators to Improve Call Center WAN Performance

ROSELAND, NJ – Expand Networks, a leading provider of Application Traffic Management Systems for the branch office, announced today that National Asset Recovery Services, Inc. (“NARS”) has deployed Expand Accelerators to monitor wide area network (WAN) utilization and to curtail long-distance communications costs to remote call centers in Latin America and the Caribbean. NARS commissioned the Expand Accelerator deployment as part of an enterprise-wide network capacity planning initiative.

Headquartered in Chesterfield, Missouri, National Asset Recovery Services, Inc. is a Business Process Outsource (BPO) Company that ranks among the top consumer collection agencies in the United States. As NARS grew their remote call center business, their need for increased WAN capacity and monitoring capabilities grew as well.

“We needed to get a handle on network usage and traffic patterns to identify growth trends and predict future bandwidth needs. Provisioning international circuits to Latin America and the Caribbean involves a lengthy lead time and is a very costly undertaking,” commented Andy Ellsworth, Network Engineer at NARS.

NARS’ call center operations, in the U.S., Caribbean and Central America, are at the heart of the company’s business process outsourcing services. The networking team at NARS sought to take proactive measures to ensure they would have complete visibility into when and where WAN performance problems might arise and potentially impact call center productivity and customer service.

NARS extensively tested both Expand’s Accelerators and other competitive offerings. “Expand outperformed the competition, increasing WAN capacity for our critical Citrix-based billing and customer service applications by 250% or more,” continued Mr. Ellsworth. “Additionally, Expand’s monitoring capabilities were superior and provided us valuable insight into WAN utilization, peak usage patterns, application bandwidth consumption and all other crucial details which impact the way we architect and provision our network.”

After the deployment of Expand’s Accelerator 4800 Series, NARS was able to reduce the number of international circuits required to service their call centers, resulting in an annual savings of over $100,000.

“NARS is representative of the growing number of financial services organizations that rely upon the optimal performance of customer service applications running across a distributed network,” noted Ariel Shulman, Vice President of Product Management at Expand Networks. “Once again, Expand was selected because we provided IT management with complete visibility into WAN trouble spots while we delivered hard cost savings.”

About National Asset Recovery Services
National Asset Recovery Services, Inc. (“NARS”) is a Chesterfield, Missouri based Business Process Outsource (BPO) Company. NARS was established in 1993 and works diligently to develop its reputation as a professional and performance-driven financial services firm. NARS has built a successful operational infrastructure based on strong management and capable personnel coupled with the latest in call center technology. NARS services accounts nationwide and ranks among the top consumer collection agencies registered in the United States. To learn more, visit www.narsnet.com or call +1 (800) 732-6877.

About Expand Networks
Expand Networks is a leading provider of Application Traffic Management solutions for the branch office. The company’s Accelerators take Application Traffic Management to the next level by employing a modular and intelligent application architecture that eliminates complexities associated with traditional traffic management solutions. The Accelerators automatically adapt to changes in traffic, remove WAN inefficiencies and maximize the performance of distributed enterprise applications. The Accelerators combine many unique features including next-generation WAN compression, application-specific acceleration, Layer 7 QoS and sophisticated monitoring and reporting. Expand has shipped over 20,000 Accelerator devices to more than 1,000 customers including Motorola, Continental Airlines and the United States Department of Defense. Expand Networks is headquartered in Roseland, New Jersey with offices in Australia, Germany, Israel, Italy, Singapore, South Africa, United Kingdom and throughout the United States. To learn more, visit www.expand.com or call +1 (888) 892-1250.