Accenture's India Operation Becomes First Globally to Achieve Certification to COPC-2000 CSP Gold Standard

Amherst, NY ? Customer Operations Performance Center, Inc. (COPC) announces that Accenture’s customer contact center in Bangalore, India has become the first location, worldwide, to earn certification to the COPC-2000 CSP Gold Standard.

Accenture is a global management consulting, technology services and outsourcing company. This achievement by its Bangalore operation differentiates it as the first organization to achieve the highest level of certification awarded by COPC, the leading authority on operational excellence in customer contact center operations.

The COPC-2000 CSP Gold Standard was developed by leading buyers and providers of customer contact center services and details the requirements that a Customer Service Provider (CSP) must meet in order to ensure the quality of the products and services it delivers to end users and outsourcers. Unlike other Standards, the COPC-2000 CSP Gold Standard represents a comprehensive performance management system that has been proven to concurrently deliver high levels of service, quality, and efficiency.

According to Dibyendu Das, a consulting partner for QAI, COPC’s affiliate in India, certified CSPs must not only have well-designed and deployed processes, they must also have achieved high levels of performance on a broad range of key metrics. “The COPC-2000 CSP Gold Standard requires significantly robust approaches and higher levels of performance in order to successfully qualify for certification,” said Das.

“We applaud Accenture’s achievement,” stated COPC CEO, Alton Martin. “Certification to the COPC-2000 CSP Gold Standard carries with it a level of recognition that distinguishes high-performing CSPs as among the best in the world, while providing the industry with a model to use to drive high performance.”