Castel Releases Interactive Voice Response Solution to Castel Connects Customers

Castel Communications, LLC, a leading supplier of contact management solutions across the globe, launched Castel Traverse™, a fully automated IVR solution requiring absolutely no coding or down time.

Castel Traverse™ is simple and easy for users to make changes, including self-recordings and immediate publishing, never having to pull down the IVR.

Rachid Cheaib, Castel’s CEO stated, “Castel Traverse ™ provides our customers with a user-friendly IVR application that can be created and edited easily and efficiently.  At Castel, customer satisfaction includes a focus upon innovative product development and services best serving our customers’ business. Castel Traverse ™ IVR solution does just that.”

Advantages of CastelTraverse™ include:

• Real-time visual debugging of IVR applications
• Convenient repository for managing all IVR applications
• Simple and powerful tools for integration with database and web services
• 100% customizable GUI for designing call flow
• Unlimited scripting
• Transferring of calls to any telephone or call center agent
• Easy integration of call statistics and reporting with other Castel systems

For more information about Castel Traverse™, including a two minute video demonstrating its use and capabilities, visit http://www.castel.com/about/news/97-customer-complaints-about-outside-existing-services-leads-castel-to-create-innovative-solution

Headquartered in Buffalo, N.Y., Castel Communications, LLC is a market leader in delivering cutting-edge product solutions for leading financial institutions, collection agencies and telemarketing organizations across the globe.