TeleTech Introduces Comprehensive Accounts Receivable Management Solution

DENVER, CO – TeleTech Holdings, Inc. (Nasdaq: TTEC), a leading global provider of customer management and business process outsourcing solutions, today unveiled its enhanced suite of accounts receivable management (ARM) services further building upon the company’s strategy to deliver innovative solutions to its clients through all stages of the customer experience.

“We saw the need to develop these services because our clients have increasingly turned to us for collections management expertise to improve their cash flows,” said Jim Greene, TeleTech’s President of Global Financial Services. “The number of variables that our clients must address to both improve their financial performance and satisfy customer needs, are numerous and difficult to consistently manage. Converting the accounts receivable and collections management processes into a win-win for both the client and their customer is a unique capability of ours, given our twenty year history of managing complex customer relationships.”

TeleTech launched ARM in its expanding global financial services vertical and plans to integrate this new offering across its other divisions in 2004. TeleTech is currently performing accounts receivable and collections management solutions for five leading financial services clients across the globe, and understands the direct correlation between a customer’s satisfaction level and their willingness to pay. TeleTech’s ability to seamlessly manage a client’s customer interactions and accounts receivable management needs is a distinct advantage for TeleTech and its clients.

“We believe integrating accounts receivable management with exceptional customer service can make a meaningful difference in the financial performance of our clients,” said Kenneth Tuchman, chairman and chief executive officer. “TeleTech has demonstrated its ability to jointly define and resolve clients’ business challenges and to create integrated solutions that improve their accounts receivable turnover and ultimately their cash flows. Our clients can now leverage TeleTech’s expertise, flexible technology, and capital resources to also benefit from our accounts receivable management solutions.”

ABOUT TeleTech
TeleTech is a global leader of integrated customer solutions and business process outsourcing designed to help clients acquire, grow, and retain profitable relationships with their customers. TeleTech strengthens customer relationships for its clients by providing a combination of technologies, processes, and professional services. Headquartered in Denver, Colo., TeleTech’s worldwide capabilities are supported by more than 33,000 professionals in North America, Latin America, Asia-Pacific, and Europe. For additional information, visit www.TeleTech.com.

FORWARD-LOOKING STATEMENTS – This press release may contain certain forward-looking statements relating to future results. The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking statements. These forward-looking statements are subject to risks and uncertainties that may cause TeleTech’s and its subsidiaries’ actual results to differ materially from those expressed or implied by such forward-looking statements, including but not limited to the following: under U.S. generally accepted accounting principles, the revenues, expenses, and profits associated with the launch of new client agreements may be expensed up front or deferred over the life of the client contract, and, accordingly, the profitability of these agreements may be disproportionately skewed toward later periods; the possibility of the company’s Database Marketing and Consulting segment not returning to historic levels of profitability; greater than anticipated competition in the customer care market, causing adverse pricing and more stringent contractual terms; risks associated with losing or not renewing significant client relationships, or early termination of a client agreement; the company’s ability to close new business in 2004 and fill excess capacity; consumers’ concerns or adverse publicity regarding the products of the company’s clients; higher than anticipated start-up costs or lead times associated with new ventures or business in new markets; execution risks associated with performance-based pricing metrics in certain client agreements; execution risks associated with achieving targeted annualized cost reductions; the company’s ability to find cost effective locations, obtain favorable lease terms, and build or retrofit facilities in a timely and economic manner; risks associated with attracting and retaining cost-effective labor at the company’s customer management centers; the possibility of additional asset impairments and restructuring charges; risks associated with changes in foreign currency exchange rates; economic or political changes affecting the countries in which the company operates; changes in accounting policies and practices promulgated by standard setting bodies; and, new legislation or government regulation that impacts the customer care industry.

Please refer to the company’s filings with the Securities and Exchange Commission, including the company’s Annual Report on Form 10-K for the year ended 2003 and other more recent SEC filings, for a detailed discussion of factors discussed above and other important factors that may impact the company’s business, results of operations, financial condition, and cash flows. The company assumes no obligation to update its forward-looking statements to reflect actual results or changes in factors affecting such forward-looking statements.