ASG Achieves Certification to the COPC-2000® CSP Standard Release 4.0

Customer Operations Performance Center Inc. (COPC Inc.), a recognized global leader in contact center consulting, certification, and training, announces that Account Solutions Group, LLC (ASG) has achieved successful re-certification of its Amherst, New York, call center to the COPC-2000® CSP Standard Release 4.0. The 2006 audit marks the eighth consecutive time since 1998 that ASG has qualified for certification or re-certification to the COPC-2000® CSP Standard, reaffirming its commitment to quality customer service and giving it the distinction of being the longest running certified call center in the world.

In order to maintain certification, ASG undergoes extensive and rigorous annual operational and performance evaluations conducted by COPC Inc.

ASG was acquired in 2004 by ICICI OneSource, a leading Indian business process outsourcing (BPO) services firm providing customized solutions to FTSE 100 and Fortune 500 companies in financial services, telecom, utilities and healthcare. Several ICICI OneSource sites are also certified to the COPC-2000® CSP Standard.

Brian Peek, Senior VP Director of Support Services of ASG, has taken part in each of ASG’s eight annual audits. Regarding the upgrade to the COPC-2000® CSP Standard Release 4.0, which became effective in June 2005, Peek states, “The significant evolution of Release 3.0 to 4.0 is the inclusion of key cost metrics that have helped ASG drive cost out of the business. With continued focus by our clients on rate compression, Release 4.0 has helped ASG remain strong in performance, quality and service, while reducing costs to maintain its margins.”

Peter Bloom, President and Co-founder of COPC Inc. further attributes ASG?s success to their history of consistently high client satisfaction, revenue, quality and service performance.