TeleTech Ranks in Top 100 on the InformationWeek 500

TeleTech Holdings, Inc., a leading global business process outsourcing (BPO) provider, today announced that it is ranked in the top 100 on the InformationWeek 500 list. TeleTech’s exact rank will be revealed at the InformationWeek 500 Conference in Rancho Mirage, California, the week of September 10.

For the past 18 years, InformationWeek has identified and honored the nation’s most innovative users of information technology with its annual listing. The list is unique among corporate rankings because it spotlights the power of innovation in information technology, rather than simply identifying the biggest IT spenders.

“The InformationWeek 500 honors today’s leading companies who set the benchmark for business technology strategies and projects,” said InformationWeek publishing director, Fritz Nelson. “The companies on our list are some of the most innovative users of technology.”

“Being selected to the InformationWeek 500 list for 2006 is a tremendous achievement that speaks to TeleTech’s position as one of the industry’s leading innovators,” said Kamalesh Dwivedi, chief information officer of TeleTech. “TeleTech’s transformational IT approach helps companies maximize business results by driving down operational costs and eliminating administrative activities.”

TeleTech developed a robust performance management and incentive program that aligns performance and compensation with key client metrics. Ownership of performance now rests directly with the workforce, allowing teams to view their performance and compensation in real-time while simultaneously achieving the client’s business and revenue goals.

To support the initiative, TeleTech’s IT team built EMPOWER, a sophisticated application deployed on all worldwide desktops. EMPOWER integrates data from more than 10 operational systems and provides real-time analytic capabilities summarized by any data element. More than 75 percent of TeleTech’s 41,000 employees have been converted to EMPOWER to date. Results include increased quality and service ratings, which link directly to increased revenue for TeleTech and its clients, as well as a reduction of attrition up to 40%.