Pentagroup Financial, LLC Collects the Benefits of the ATOMS Contact Center Solution

Collections Agency selects predictive dialing and ACD technology from Noble Systems Corporation

Atlanta, GA – Noble Systems Corporation, a leading provider of contact center automation products, has been selected as the technology vendor for Pentagroup Financial, LLC. A first party outsource provider and collections agency, Pentagroup has implemented ATOMS®, the award-winning contact center solution from Noble Systems, to provide a state-of-the-art technology solution to manage its collections activities.

Pentagroup Financial, LLC is a new entrant into the collections market. Pentagroup?s founding partners, Ransom Lummis, Ron Rovall, Bob Tobitt and James Thorpe, are collections professionals with over 80 years of experience in the debt recovery industry. The company recently opened a state-of-the-art facility with 250 collector stations based in Houston, Texas. Pentagroup needed a call management solution that would give them a technological advantage in the very competitive collections marketplace.

Pentagroup’s executive team outlined a list of requirements in their search for a call center solution. Among the items they desired were a quick installation process, the ability to expand and enhance the system as the business grows, maximization of contact ratios, integration with their proprietary collection systems, world-class technical support, and a short learning curve for their managers and collectors. With the ATOMS solution from Noble Systems, the company is able to address each of these issues.

Pentagroup is using ATOMS to coordinate its debt recovery, inbound customer service and database management functions. Using the ATOMS predictive dialer and ACD, Pentagroup takes advantage of the suite?s advanced features for blended outbound/inbound calls, calling list maintenance, and digital recording capabilities to drive agent and campaign performance. Noble Systems worked with Pentagroup to provide integration to a Nortel switch, as well as with the company?s proprietary collections software package. The system?s Dynamic Campaign Builder (DCB7™) component gives Pentagroup the tools it needs to create customized applications for its clients, rather than having to return to the vendor for changes, saving them time and money.

Mr. Bob Tobitt, CIO and EVP of Pentagroup, speaks very highly of their selection, saying: ?We are very pleased with the cooperation, expertise and timeliness of solutions offered by Noble Systems. ATOMS increases our collection agents? productive time. With user-friendly tools to make modifications to upload or download record format by ourselves, our managers do not need to know complex programming rules. In addition, the support and services teams are to be commended for their responsiveness.?

?The ATOMS solution offers a number of competitive advantages for Collections Agencies,? observed James K. Noble, Jr., President and Founder of Noble Systems. ?The predictive dialer, integrated relational database, blended environment and reporting capabilities enhance these clients’ businesses with real-time decision making and productivity tools. With add-on options for our Collections Package, agencies can extend the standard functionality of our system to include payment processing, alternate numbers, ?automated collector?, and skip-tracing features that add further value. We are excited to be working with Pentagroup Financial, and look forward to supporting their growth.”

About Pentagroup Financial, LLC
Based in Houston, Texas, Pentagroup Financial, LLC is headquartered in a brand new state of the art 30,000 square foot collection facility. Led by four industry veterans, Pentagroup is a premier accounts receivable management firm that began operations in July of 2002. Pentagroup provides major credit grantors with comprehensive services, from first party outsourcing of pre-charged off accounts to third party contingency collections. Pentagroup services clients in the credit card, telecommunications, auto finance, retail, and financial services industries. More information about Pentagroup Financial, LLC can be obtained by contacting Ron Rovall at 832-615-2108.

About Noble Systems
Noble Systems Corporation is a developer of contact center technology (ACD, predictive dialing, blended call processing, digital recording, IVR, CRM systems, email and web products). A privately-held company based in Atlanta, GA, NSC is the contact center technology division of the SR. Teleperformance Group, a $800M teleservices conglomerate with sites in more than 30 countries. Founded in 1989, Noble Systems currently serves as the technology solution of choice for more than 30,000 agents, processing millions of calls each day, at almost 600 client sites worldwide. The flagship product, ATOMS, manages multimedia inbound and outbound contacts, including voice, self-service, and email. For more information on this news item or the company, contact Lee Allum at 1.888.8NOBLE.8 x538 or via email at lallum@noblesys.com, or visit Noble Systems online at www.noblesys.com.