IAT Releases CT Center Version 4.0 at ACA

Salt Lake City, UT ? IAT (formerly Information Access Technology, Inc.), a leading provider of communications solutions for the collection industry and related markets, announced today that they are officially releasing their feature-rich CT Center™ Version 4.0 in conjunction with the ACA International Conference in Dallas, Texas, July 14-16. Clients and all interested parties can learn more about the benefits of the upgrade by visiting Booth 312/314 in the Expo Hall.

CT Center is available with Predictive Dialing (PD) and inbound/outbound Interactive Communications (IC) modules?purchased together or separately?on a single Windows® platform. The upgrade is free to all customers on support and will be included in all new sales. New features and functionality include the following and more:

1. A Control Center for the system operator can be loaded onto any workstation, providing easy access to those functions most frequently monitored and managed onsite. Enhanced status indicators aid the operator in improving the productivity and accuracy of system operation and report distribution. A list-building template format allows the operator to repeatedly use the same qualification criteria without reentering them.
2. A PBX (phone switch) connection from direct outside lines allows CT Center?s IC Outbound to initiate calls directly through the CO (Central Office) and then, on request, transfer the called party to an agent by ringing a PBX extension. This feature allows a large volume of IC Outbound calls to be made and a transfer option given without adding an extension for each dialing line.
3. IC Real-Time Integration makes it possible to download list data for IC calls directly from the host and send call results back to the host in real-time. Accounts are updated as they are worked.
4. Agent-Entered Call Results can now be viewed on the Manager Center screen. The Collection Manager can review a summary of results by category for each agent without printing a report.
5. Additional enhancements include changes and additions to the Agent Access screen, IC Dialogues, Reports, Call History, and list building processes.

Jeryl Smith, IAT Programmer/Analyst and Product Manager, said, ?Most of the changes and enhancements included in CT Center 4.0 are a direct result of customer input. IAT devotes significant time and resources to innovations designed to meet our customer?s needs. Our Research and Development Department consists of professionals experienced with credit and debt recovery organizations and call center operations. We are dedicated to helping our customers become significantly more productive and profitable.?

For more detailed information regarding the CT Center 4.0 upgrade, contact IAT at (800) 574-8801 or visit us at the ACA International Expo, booth 312/314. To listen to an interactive IC demo, call the Demo Line at (800) 522-1801.

About IAT
IAT provides predictive dialing and interactive communications contacting solutions for the collection industry and related markets. Their products are installed in hundreds of organizations throughout the U.S., Canada, and South Africa. Using their latest product offering, CT Centerâ, predictive dialing and inbound/outbound interactive (IVR) communications can operate simultaneously on a single Windowsâ platform. By developing innovative and reliable products and providing outstanding customer service and support, IAT helps customers become significantly more productive and profitable. Founded in 1986, IAT is a privately held company based in Salt Lake City, Utah. To learn more about IAT and CT Center, visit our website at www.iat-cti.com, send an email to info@iat-cti.com, or call 800-574-8801.