Convergys to Provide World's Largest Hotel Group with Outsourced HR Services

Convergys Corporation, a global leader in customer care, human resources, and billing services, announced today it has signed a 6-year contract to provide human resources business process outsourcing (HR BPO) services to support the Asia Pacific region of the InterContinental Hotels Group. Convergys service centers in Bangalore, India; Kuala Lumpur, Malaysia; and Dalian, China, will provide HR data administration and payroll services for IHG corporate and reservations center employees in the Asia Pacific region.

IHG is the world’s largest hotel group by number of rooms with recognizable hotel brands such as InterContinental Hotels & Resorts, Crowne Plaza Hotels & Resorts, Hotel Indigo, Holiday Inn Hotels & Resorts, Holiday Inn Express, Staybridge Suites, and Candlewood Suites.

“Our business in the Asia Pacific region is growing rapidly, and as such, we needed a partner that can provide us with a scalable and cost-effective HR solution capable of accommodating our rapid employee growth across this diverse region,” said Chris Paull, vice president Shared Services, Global Human Resources, InterContinental Hotels Group.

“Our HR BPO service delivery model will ensure that IHG has ready access to information about its workforce, enabling it to improve employee satisfaction and productivity while driving strategic business decisions regarding its human capital,” said Karen Bowman, president of Convergys’ Employee Care business.

Convergys designs, implements, and manages HR BPO solutions for all facets of the employment life cycle: recruiting & resourcing, compensation, HR administration, payroll, benefits, performance management, learning, and business intelligence.

Clients using Convergys’ outsourced HR services improve their business performance through greater efficiency, reduced administrative costs, and better utilization of strategic workforce information. Convergys is Outthinking and Outdoing™ on behalf of its clients every day.