TeleTech Expands Into Guadalajara, Mexico

TeleTech Holdings, Inc., a leading global business process outsourcing (BPO) provider, today announced the opening of a new customer management center (CMC) in Guadalajara, Mexico, to serve clients seeking onshore and near-shore BPO support. The new facility is TeleTech’s third in Mexico.

TeleTech first expanded operations into Mexico in 1997 and has continued to invest in the country since that time. Augmenting operations currently in place in Mexico City and Leon, the Guadalajara CMC will house 1000 workstations for clients requiring English or bilingual program support. The facility is conveniently located in Parque Industrial Tecnologico II, an area close to major transportation lines in addition to well-known university campuses. Upon placing client programs in the center, the new Guadalajara location could increase TeleTech’s Mexican workforce to more than 3300 full-time positions. The company will also continue working with other cities throughout Mexico to find suitable locations for further expansion.

“Expanding to Guadalajara is a logical next step in our multishore diversification strategy,” said Brian Delaney, executive vice president of global service delivery for TeleTech. “We have a broad base of clients seeking multiple levels of BPO support, and Guadalajara allows us to offer expanded services in a near-shore location to our rapidly growing client base.”

“We are thrilled that TeleTech has chosen Guadalajara as part of its global expansion plan,” said Jorge Eduardo Ramirez Velasco, Mexico’s general director of investment and business development. “Our educated, motivated workforce and the proximity of the site to local universities and main transportation routes make it an ideal partner for the Guadalajaran community. We look forward to working with TeleTech to build a reputation for strong BPO proficiency in Mexico’s Western-Pacific region.”

TeleTech is currently in discussion with multiple North America-based clients interested in utilizing the Guadalajara facility. The site build-out is scheduled for completion in September, and the company expects to begin staffing there in the fourth quarter of 2006.

“Given our robust new business pipeline, we are confident that we can quickly fill the Guadalajara CMC with profitable business,” said Delaney.