LiveVox to Discuss how Technology Helps Contact Centers Save Money at ACA International Annual Forum

LiveVox, provider of the Private VoIP Cloud™ and contact center applications, today announced that Chief Marketing Officer John McNamara will speak on “Using Technology to Reduce Costs” at the ACA International Annual Forum and Expo at 1:15 PM, Friday, July 15 at the Hotel Anatole in Dallas.

McNamara, a 28-year call center veteran, agency owner/founder and member of the ACA Technology Committee, will share expertise garnered from managing collection contact center operations as well as lessons learned as a cloud contact center technology vendor.

Session Topics

• Immediate steps for receivables contact centers
• IT insights to “take to the bank”
• How to separate Cloud Fact from Cloud Hype

What: “Using Technology to Reduce Costs”

Who: John McNamara, Chief Marketing Officer, LiveVox

When: 1:15 PM, CDT, Friday, July 15

Where: ACA International Annual Forum and Expo, Hotel Anatole in Dallas

John McNamara leads marketing and communications strategy at LiveVox, including brand development, platform and application awareness, sales/marketing alignment, lead generation, client nurturing, and alliances with technology providers, VARs and channel partners. John brings 28 years of contact center executive and operations expertise with intense focus on technology applications and call center optimization. John is the director and co-founder of Fidelis Recovery Solutions, Inc., a receivables management firm. Prior to LiveVox and Fidelis, John was COO for Asset Management Outsourcing; SVP of Operations at Nationwide Credit/ACB; and VP of Operations at United Recovery Systems. John is a frequent speaker, consultant and author addressing key trends in contact center operations, technology and consumer credit. In 2009, he was the winner of the ACA Kurt Swersky award for leadership.

LiveVox is the provider of the Private VoIP Cloud™ with integrated contact center applications. The patented, PCI-certified LiveVox platform utilizes a burstable, redundant IP/MPLS mesh to deliver cloud-based switching and highly scalable contact center applications such ACD, predictive dialer, IVR, call recording and business analytics. LiveVox is headquartered in San Francisco.