South Africa and Egypt are set to lead Africa ahead of the pack in terms of call center growth, this according to a Reuters story running today.
London-based market analysis firm Datamonitor said on Friday the number of call center agent positions in north Africa — which includes Egypt, Morocco and Tunisia — would triple by 2010 to around 23,000.
“Egypt continues to impress western investors with its mix of savvy and linguistically-talented agents,” said call center analyst Peter Ryan.
“Spoken English (in South Africa) is among the best anywhere and the commercial acumen of agents is first-rate.”
You can read more about this story at African call center industry set for growth: study.
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