Teleperformance USA Acquires Canadian Call Center Company

Teleperformance USA, the US subsidiary of SR.Teleperformance, a global leader in contact center management announced yesterday the acquisition in cash of Toronto based MCCI Multi-Channel Communications Inc. from a group of financial and management sellers. Teleperformance acquired 100% of the stock of MCCI.

MCCI, with its 1,100 call center stations, provides nearshore customer care and technical support to high profile US based companies, more specifically in the field of Telecommunications and Internet related services. In the calendar year 2005, MCCI revenues are expected to be US$ 40 million with a 2006 planned growth significantly higher than the average market growth.

Teleperformance USA offers an integrated domestic/nearshore/offshore suite of customer relationship management services (CRM services) to a very large and diversified client base, thanks to an integrated network, consistent management and a results driven process.

In 2005, SR.Teleperformance, which is present in 38 countries and operates more than 44,000 workstations, forecasts a revenue level of more than US$ 1.45 billion*. Currently 42% of global SR.Teleperformance revenues are generated by NAFTA operations (USA, Canada and Mexico).2006 revenues guidance given on November 23rd, at the 4th quarter financial analyst conference, are considering a + 8% growth at comparable perimeter. The revenues projected by MCCI for 2006 were not included in this guidance.

Dave Blakely, CEO of MCCI said: “We are extremely happy to become part of the worldwide renowned SR.Teleperformance Group; this will be a tremendous facilitator in our ability to deliver worldwide best practices for our current clients, and add both operational resources and financial resources to our nearshore offer.”

Dominic Dato, CEO of Teleperformance USA said: “We have discovered both a very professional team and a strong operational process at MCCI: this acquisition strengthens our Canadian nearshore offer to more than 1,650 workstations managed by a very seasoned team. Today, we offer to our US clients a strong US domestic network, as well as nearshore solutions in Canada, Mexico, and El Salvador, and offshore solutions in Argentina, India and the Philippines. All together, there are over 16,000 workstations dedicated by our group to the US market.”

Christophe Allard, Jacques Berrebi and Daniel Julien, the SR.Teleperformance global management team commented: “The US market represents 50% of the global market, this acquisition shows the consistency of our US/North American focused strategy, and will help us to better serve our current and future clients in this market.”