Delta Outsource Group Uses Hosted Latitude Software Suite to Cost-Effectively Grow Business

Delta Outsource Group, a national debt collection company, has realized cost-effective business growth by deploying a hosted debt collection solution from Latitude Software, an Interactive Intelligence Group Inc. (Nasdaq: ININ) company.

“The hosted Latitude software suite’s low up-front costs and broad feature-set enabled us to effectively compete against larger companies as soon as we opened our doors,” said Delta Outsource Group’s COO, Nick Jarman. “Its built-in capabilities such as plug-and-play integrations with numerous credit bureaus and skip tracing companies have kept our operations streamlined for ongoing efficiencies.”

Delta Outsource Group is using the hosted version of the vendor’s Latitude Center, its core product for managing pre- and post-charge-off accounts and the entire collection workflow process. It also uses Latitude add-on applications to manage collection outsourcing; share data and account information with customers via a secure Web portal; automate account treatment strategies; integrate with third-party dialing systems; and help customers better analyze data.

Delta Outsource Group uses Latitude Center to support its collection agents located at the company’s headquarters in Lake St. Louis, Mo. The software suite helps agents process more than 25,000 interactions per day.

Since deployment, Delta Outsource Group has cited Latitude Center’s ease-of-use as another critical benefit. “Within a few days our new agents are fully trained on the Latitude software suite and able to start working accounts,” Jarman said. “Combined with a simple license activation to add new users, the Latitude software suite enables us to take on new business fast.”

Delta Outsource Group has also benefitted from ease-of-management. “The Latitude software suite has been incredibly stable and we’ve not had to hire any programming or IT staff to manage it,” Jarman said. “Adding to this benefit is Latitude’s very impressive response time – whether we have questions or want to give feedback, they get back to us fast and really listen.”

The Latitude software suite helps Delta Outsource Group attract new business too, according to Jarman. “Many of our customers were already using the Latitude software suite, which made it easier to win their business because they had already been sold on the software’s reliability and flexibility.”

Delta Outsource Group Inc. is a performance-based nationwide debt collection company. It offers a diverse selection of call center solutions from first-party, early-stage collections, to third-party, post charge-off recovery programs. Delta Outsource Group was founded in 2009 with a mission to provide professional receivables management programs built on a foundation of integrity and open communication. Its workforce is empowered to deliver superior results, linking innovative technology with intelligent analytics.

Latitude Software, an Interactive Intelligence company, provides debt collection software and services. Latitude offers hosted and on-premise solutions that are easy to use and include comprehensive functionality for faster, more effective debt collection and portfolio recovery. The Latitude software suite is built using the latest Microsoft .NET development tools and Microsoft SQL server database technologies. Latitude was founded in 1997 and serves more than 200 companies nationwide. Latitude is headquartered in Jacksonville, Florida and can be reached at 866.396.2599.

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s solutions, which can be deployed via an on-premise or hosted model, include vertical-specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Software Magazine’s 2010 Top 500 Global Software and Services Suppliers, and Forbes Magazine’s 2010 Best Small Companies in America. It employs approximately 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000.