TeleTech Expands Relationship With Leading Business Services Provider

TeleTech Holdings, Inc., a leading global business process outsourcing (BPO) provider, today announced that a current business services client has significantly expanded its strategic agreement with TeleTech to provide customer management and digital subscriber line (DSL) support to a key segment of the client’s customer base.

The client, a Fortune 500 business services provider, first began working with TeleTech in 2002 and the business has continued to grow since that time. Under the expanded three-year agreement, valued at more than $100 million, TeleTech will continue its current support of inbound DSL inquiries for customers nationwide. In addition, TeleTech will also offer lifecycle customer management services, in Spanish and English, using its global best practices across multiple near-shore and offshore sites.

“We value our longstanding relationship with this business services client and remain committed to its continued success with its broadband accounts,” said Kenneth Tuchman, chairman and chief executive officer at TeleTech. “We are proud that the client recognizes our commitment to customer management best practices and this expanded scope of services is a testament to that commitment.”

TeleTech, a leader in serving the business services industry, brings together advanced technologies and human capital to deliver superior return on investment to clients through high-value, innovative solutions. TeleTech assists clients with agility and growth by transforming their infrastructure and business processes to optimize existing assets, lower costs, and provide new revenue streams. In addition to business services clients, TeleTech provides configurable solutions across five other industries.