Constar Financial Selects Latitude Software Suite to Facilitate Expansion of Collection Business

LAS VEGAS (DBA International Annual Conference, Booth #601) – The debt collection solution from Latitude Software, an Interactive Intelligence Group Inc. (Nasdaq: ININ) company, has been selected by Constar Financial Services LLC, an affiliate company of Empereon Marketing LLC.

Constar is replacing an existing Artiva product from Ontario Systems with Latitude Center, the vendor’s core product for managing all pre- and post-charge-off accounts and the entire collection workflow process.

Latitude was chosen because of its software’s user-friendly interface, scalability, and business processes automation capabilities.

“Latitude’s debt collection solution quickly became the front-runner in our search because we received nothing but praise for it from colleagues and partners in the industry,” said Constar Financial CEO, Travis Bowley. “Our selection was solidified once we saw how scalable it was and how well it was designed for making our business processes more efficient. It was also very intuitive, which we knew would ease training and improve the productivity of our agents.”

In addition to Latitude Center, Constar purchased Latitude Automation Suite, Latitude Exchange, and Latitude Web Access. These applications provide functionality for automating account treatment strategies and file delivery; rapidly developing and executing data import and export jobs between disparate systems; and sharing real-time reporting and account information between the client and its customers via a secure Web portal.

“Latitude Center was designed to give access to data with minimal effort from users,” said Constar Financial director of collections operations, Joe Lustek. “As a result, we’ll be able to serve our clients more efficiently with the expectation to increase performance with reduced costs. This will prove especially valuable as our business expands by enabling us to offer clients superior yet cost-effective service.”

About Empereon Marketing
Founded in 1998 and headquartered in Phoenix, Arizona, Empereon Marketing is a leader in providing innovative contact center solutions for Fortune 100 and 500 companies spanning a wide array of industries, from telecommunications, print media, entertainment media, financial services, government, automotive, and direct branding. Empereon Marketing expertly delivers “contact to contact” services across the chain of contact communication from new account sales, telesales, account generation, account customer care, maintenance, billing, service, accounts receivable management, risk, early fraud detection, collections and an array of public services. A pioneer in call center services, Empereon’s experienced leadership team, highly trained staff, and leading technology offers our clients the power to connect to their customers through proactive customer communications. In less than a decade, Empereon expanded into a national, multi-facility call center provider by consistently delivering innovative programs and quality performance results to our clients. For more information about Empereon Marketing, please contact Martha Hewitt at Martha.Hewitt@empereon.com or visit www.empereonmarketing.com.

About Constar Financial Services
Constar Financial Services LLC, an affiliate of Empereon Marketing LLC, is a full-service accounts receivable management company delivering collection services to Fortune 100 and 500 companies globally. Constar specializes in servicing the servicing the consumer finance, consumer auto finance, telecommunication, entertainment media and direct lending industries. Constar continues to expand by consistently delivering outstanding competitive performance and quality service to our clients. To learn more about Constar, you can email Yvonne Torrijos at Yvonne.Torrijos@constarfinancial.com.

About Latitude Software
Latitude Software, an Interactive Intelligence Group Inc. (Nasdaq: ININ) company, provides debt collection software and services. Latitude has hosted and on-premise solutions that are easy to use and offer comprehensive functionality for faster, more effective debt collection and portfolio recovery. The Latitude software suite is built using the latest Microsoft .NET development tools and Microsoft SQL server database technologies. Latitude was founded in 1997 and serves more than 200 companies nationwide. Latitude is headquartered in Jacksonville, Florida and can be reached at 866.396.2599, sales@debtsoftware.com, or on the Net at www.debtsoftware.com.

About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center automation, unified communications, and business process automation software and services. The company’s unified IP business communications solutions, which can be deployed on-premise or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Forbes Magazine’s 2011 Best Small Companies in America and Software Magazine’s 2011 Top 500 Global Software and Service Providers. It employs more than 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.