StarTek Announces Offshore Partnership with ARM Provider Global Vantedge

StarTek, Inc., a leading provider of Business Process Outsourcing and Optimization (BPO) services for outsourced customer interactions, announced today an offshore partnership with Global Vantedge Inc. (GVI), a leader in receivables management services. This venture marks StarTek’s entry into the international outsourcing arena and a significant expansion of its offerings.

As part of the venture, StarTek will utilize GVI’s India and Costa Rica contact centers and technology infrastructure to leverage existing offshore opportunities. In addition, the agreement grants both companies the ability to co-market to current StarTek clients, new prospects and GVI’s established financial services industry clients.

“We believe our partnership with Global Vantedge provides StarTek with immediate access to established offshore capabilities and expertise in the complex world of receivables management,” said Steve Butler, CEO of StarTek. “Global Vantedge’s experience serving financial services and telecom clients around the world will be instrumental to StarTek quickly building critical mass in various vertical markets. In addition, GVI’s India and Costa Rica offshore facilities will give our new and existing clients more right-shore options for their worldwide customer care programs. I am looking forward to building a strong and prosperous partnership with GVI.”

“Our relationship with StarTek provides our clients with best-in-class customer care and receivables management services onshore, nearshore and offshore. There are very few companies today that can offer that,” said Dennis Grady, executive vice president at Global Vantedge Inc. “By sharing both our companies’ expertise and resources we create a very dynamic and compelling offering to the market.”

According to Butler, Global Vantedge and StarTek use the Know-Trust-Grow methodology to strategically partner with clients for long-term, sustainable value. Both companies believe it is imperative to thoroughly understand not only the client’s business processes, but the strategic vision and the business outcomes necessary to fulfill that vision.

With an outsourcing partner, rather than merely a supplier, Butler said that organizations can leverage a partner’s expertise and resources to expand the business, differentiate itself from the competition, improve customer satisfaction and loyalty, and increase revenues.

“This new relationship is further indication of StarTek delivering on its promise to extend its services’ footprint offshore and broaden its vertical market presence,” said Butler. “The new expanded right-shoring capabilities will benefit the mainstay wireless and telecom markets StarTek has served for the past seven years.”