IAT Celebrates 20th Anniversary as Communications Solutions Provider

IAT, a pioneer in computer telephony integration (CTI) and interactive voice response (IVR) technology, this year is celebrating 20 years as a leading provider of communications solutions for the collection industry and related markets. Founded March 6, 1986, IAT has maintained its position as one of the first and foremost providers of contacting technology. Various activities throughout 2006 will mark this important anniversary.

In the rapidly changing world of technology, it is a remarkable accomplishment to remain a market leader for over 20 years. IAT continues to excel by providing collection agencies, law offices, banks, credit unions and other organizations with new and better solutions for significantly increasing their productivity and profits. IAT?s customers, who have helped the company reach this important 20-year milestone, are enjoying the benefits of 20 years of collection-specific research and development.

Bonnie Baker, President of The Outsource Group, said, “It’s not coincidental that we’ve been with IAT since 1990. The Outsource Group has always felt that one of our performance differentiators is employment of advanced technologies. About every 5 years, we evaluate all the top dialer systems in the market. We judge IAT on their products. They have had to prove themselves and their technology to us repeatedly. Without a doubt, the CT Center dialer does make a difference in our penetration of accounts and our recovery rate for our clients. Our 15 year history with IAT speaks for itself.”

“IAT certainly has come a long way since 1986, when computer telephony was in its infancy. Now we’re part of a multi-billion dollar industry,” said David Rudd, President and CEO of IAT. “IAT is sprinting ahead with new product enhancements and development efforts. We have more development personnel than ever before, and we will be releasing some exciting and ‘revolutionary’ IAT features and products in the near future. We will also announce some exciting new partnerships this year.”

IAT?s CT Center® Predictive Dialer and inbound/outbound Interactive (IVR) Communications modules interact seamlessly on a single Windows® platform. Their mutual vendor agreements help customers determine the best system configuration and calling plan for their companies. Clients using IAT’s predictive dialer and outbound messaging systems have access to aggressive telecommunications pricing and billing increments. In addition to site-premised systems, CT Impact, IAT’s ASP voice broadcasting service, increases debt recovery without an initial capital investment and no setup fees.

During its 20 years in business, IAT has made great technological strides in automated contacting, and it will continue to do so in the future. However, one thing remains the same: IAT’s commitment toward providing the best customer service in the industry.

“Collection Bureau of America has been with IAT for 19 of its 20 years. It has been a wonderful relationship,” said Shawn M. DeLuna, President and COO. “We’ve worked together to make a better and more efficient product, from the days of IAT’s legacy system to the fully integrated real-time system that we use today. This makes us both more successful, so we can continue to work together for the next 20 years! CBA does not look at IAT as a vendor but as a partner.”