Debt Resolve Offers New Business Continuity Solutions for Collections

Debt Resolve, the first company to offer online tools for collecting and settling consumer debt, announced today that it is adding DR Continuity, a new business continuity product. The new solution will provide clients with inbound virtual IVR switch access with online website self-service capabilities even when their call centers are offline. Additionally, Debt Resolve has broadened its Service Level Agreements (SLA’s) on all new contracts to include DR Continuity services.

Upon a service outage or a disaster situation, Debt Resolve will now offer its clients the ability to switch inbound collections calls to a virtual IVR switch where customers will be greeted and given the option to log into the client’s hosted DebtResolve website or to pay by phone to complete the transaction. To supplement the client’s other disaster recovery tactics, Debt Resolve clients may be up and running with inbound collections while the actual call center is down.

According to Richard Rosa, Chief Technology Officer, “In this age of compliance it is critical to keep resources available to debtors even when there is a service outage on the collections floor. The DebtResolve solution provides a perfect example of how we can use web-based technology to support other services that are offline due to outages or disasters. We believe that our offering will make every Risk Manager and CFO who has Sarbanes-Oxley concerns interested in our product suite.”

Debt Resolve will be presenting this solution to prospective clients during an online Webinar scheduled for Tuesday February 28, 2006 at 2pm EST. To sign up please visit the company’s website at www.debtresolve.com or sign up and inquire at the company’s exhibit during the Collections Technology Summit in the Wynn Casino, Las Vegas Nevada at Booth 335 held from January 25-27th 2006.