Debt collectors are regulated by the FTC on the federal level. At the state level, attorneys general are typically responsible for enforcing state and federal laws. A few local governments also separately regulate debt collectors. The laws that govern the ARM industry are civil, meaning that liability is almost always monetary. So a state’s attorney general will not file criminal charges against a debt collector accused of violating the law, rather, he/she will sue for damages. Collection laws include federal and state statutes that govern the proper operation of companies and personnel that work in the debt collection industry. The most comprehensive collection law is the Fair Debt Collection Practices Act (FDCPA). Other federal laws that collectors must follow include the Fair Credit Reporting Act (FCRA), the Telephone Consumer Protection Act (TCPA) and the data security requirements of the Gramm–Leach–Bliley Act (GLBA).

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In Sheriff et al. v. Gillie et al. Supreme Court Provides Insight as to Intent and Purpose of the FDCPA

17 May 2016

Spokeo v. Robins - Supreme Court Limits Consumer Right of Action in Fair Credit Reporting Act Case

17 May 2016

LiveVox Partners with CBA to Discuss the Latest Vicarious Liability Trends for Retail Banking Contact Centers

17 May 2016

Democrats and Republicans Find Common Ground – Ask Court to Declare the TCPA Unconstitutional

16 May 2016

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Court Finds Settlement Offers on Time-barred Debts Without Disclosure of the Fact That the Debt is Time-Barred to be FDCPA Violation

12 May 2016

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FDCPA Case Law Review for April 2016

11 May 2016

Credit Protection Association Pays $72k, Adopts New Policies over FCRA Violations

10 May 2016

EFC, NCHER, and SLSA Respond to FCC’s Proposal Restricting Effective Contact to Student Loan Borrowers

9 May 2016

FCC Releases Notice of Proposed Rulemaking on Government Debt Collection Calls

9 May 2016

eSign Offers Real-Time Electronic Signatures, Complimentary Webinar Demonstrates How

9 May 2016

Another Court Finds a 1099(c) Disclosure May Be False, Deceptive or Misleading

6 May 2016

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N.C. Fed. Court Rejects Defendant’s TCPA Arguments as to ‘Revocation of Consent,’ ‘ATDS’

4 May 2016

Currently Pending FCC Petitions in TCPA Matters

3 May 2016

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US District Court in Illinois Finds Disclosure of Potential Tax Consequences for Settling an Account is Misleading to Consumer

3 May 2016

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Ontario Systems Announces Sponsorship for Los Angeles insideARM Compliance Professionals Forum

3 May 2016

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Debt Collection Litigation in the Cross Hairs: CFPB's Consent Order Against New Jersey Law Firm Creates More Problems Than Solutions

29 April 2016

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Portfolio Recovery Associates to Pay $18 Million to Settle TCPA Class Action

27 April 2016

Former CFPB Senior Advisor: Debt Collection Industry Must Press CFPB to Put Complaint Data in Context

27 April 2016

Pressler and Pressler Offers Response to CFPB Settlement Agreement

26 April 2016

Florida’s Third DCA Reverses Course on Statute of Limitations for Mortgage Foreclosure

25 April 2016