Debt collectors are regulated by the FTC on the federal level. At the state level, attorneys general are typically responsible for enforcing state and federal laws. A few local governments also separately regulate debt collectors. The laws that govern the ARM industry are civil, meaning that liability is almost always monetary. So a state’s attorney general will not file criminal charges against a debt collector accused of violating the law, rather, he/she will sue for damages. Collection laws include federal and state statutes that govern the proper operation of companies and personnel that work in the debt collection industry. The most comprehensive collection law is the Fair Debt Collection Practices Act (FDCPA). Other federal laws that collectors must follow include the Fair Credit Reporting Act (FCRA), the Telephone Consumer Protection Act (TCPA) and the data security requirements of the Gramm–Leach–Bliley Act (GLBA).

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24 March 2014

ACA International Submits Additional Comments Regarding Its FCC Petition

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CFPB Issues Annual FDCPA Report to Congress with Focus on Complaints

21 March 2014

CFPB Speech to Chamber of Commerce Hints at Direction of Collection Rulemaking

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Utilizing Artificial Intelligence to Ensure Right Party Contact

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FTC to Sue Payday Lender Claiming Tribal Affiliation; Previously Settled Collection Charges

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Now is the Time to Bring Everyone to the Table

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Collectors Often Win FDCPA Cases Without Going to Court

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Licensing Teleseminar: When and How to Go National

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Rozanne Andersen to Present at National Collections & Operational Risk Conference

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Appeals Decision Supports CFPB-FTC View on Out-of-Statute Debt Collection

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