Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.
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Highmark Medicare Services Achieves Certification to COPC-2000 CSP Standard
6 May 2008
TouchStar Offers Free Services to 2,500 Clients
5 May 2008
PerformanceEdge Releases Aspect Quality Management 2.8.1 for Call Centers
5 May 2008
Indian ARM-BPO Firm to Create 800 Jobs in Ireland
5 May 2008
BPO Giant Genpact Turns Around Results
2 May 2008
CBS News Finds Collections is a Growing Field
1 May 2008
Convergys Profits Drop 17 Percent
30 April 2008
TouchStar Guarantees its Call Center System will Reduce Costs for Large Centers
28 April 2008
Executive Change: NCB Management Services Names Marcelo Aita as CEO
28 April 2008
CSC Launches Global Healthcare Sector
25 April 2008
A Pro?s Ideas for Best IVR Opening Prompt
25 April 2008
PR - Convergys Renews Deals with Two Financial Services Companies
24 April 2008
Executive Change: Digital Dialogue Adds Two Execs
24 April 2008
PR - Crescent Healthcare Increases Cash Flow on Aging Receivables by 50 Percent with VWA
24 April 2008
LiveVox Foresees Traditional Dialers Becoming Obsolete
21 April 2008
PR - Convergys Expands Work With UnitedHealth Group Members
18 April 2008
PR - Convergys Named Outsourcing Service Leader for Third Consecutive Year
17 April 2008
PR - Kadent Selects Columbia Ultimate to Increase Collection Effectiveness
17 April 2008
Evanston Northwestern Healthcare Deploys CallMiner's Speech Analytics and Aspect Unified IP Software
16 April 2008
PR - TeleTech Signs Leading Mobile Communications Provider
15 April 2008
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