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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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PR - Aspect's Unified IP Receives Product of Year Award

15 April 2008

Debt Collection to Spur Growth at Ocwen: Analyst

15 April 2008

StarTek Announces New Call Center in Jonesboro Arkansas

14 April 2008

PR - Aspect Software PerformanceEdge Customer Wins 2008 Professional of the Year Award

11 April 2008

The Best Contact Centers have Top Training, Technology, and Analysis

11 April 2008

Collection Agency Sued by Labor Department Over Overtime Pay

11 April 2008

Noble Systems Australia Signs Two Call Center Clients

10 April 2008

TouchStar Announces Record First Quarter Sales

10 April 2008

IAT Dialing Technology Chosen by National Credit Solutions

10 April 2008

PR - Daimler Financial Signs CallMiner and Aspect Software for Contact Center Programs

8 April 2008

PR - NCO Group Receives 2008 CRM Excellence Award

7 April 2008

NCO Group Planning Huge Growth in Philippines

4 April 2008

PR - Alliance Data Completes Renewal of Final Portion of $2.7 Billion Financing Goal

3 April 2008

PR - VWA Recognized in the 2008 FAO Research Awards of Distinction

3 April 2008

Collector Oxford Management to Move HQ to Florida

27 March 2008

News Flash: Reporters Could Learn from Collectors

25 March 2008

Buffalo Collection Agency Adding Collectors in Expansion

24 March 2008

Strong Fourth Quarter Helps Genpact Make 2007 a Solid Year

21 March 2008

Finance Execs Plan to Shift More Work Overseas

18 March 2008

Gartner: Outsourcing Contract Tips Offered at Risk Conference

5 March 2008

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