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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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West At Home Exceeds 10,000 Contracted Agents

12 September 2006

IntelliSource Announces Launch of New Business Process Outsourcing (BPO) Company

12 September 2006

Allied Interstate to Move Office and Add 250 Jobs

12 September 2006

1,000 Jobs Lost as Washington Mutual Makes Call-Center Shift

12 September 2006

Castel Announces Availability of Intelligent Message Delivery Feature

12 September 2006

IAT Celebrates 20th Anniversary as Communications Solutions Provider

12 September 2006

Call Center Jobs Still Thriving Despite Exporting

12 September 2006

Expanding Call Centers find Plenty of Qualified Applicants

12 September 2006

TeleTech Provides Business Update, Announces Closing of South Korea Facility

12 September 2006

BPO Deal: H-Cube and Zenta Acquire Global Realty Outsourcing

12 September 2006

PeopleSupport Acquires Transcription and Captioning Firm Rapidtext

12 September 2006

As Bank Jobs Go Abroad, are Records at Risk?

12 September 2006

Genpact CEO Pramod Bhasin to Deliver Keynote at Oracle OpenWorld Conference in Mumbai

12 September 2006

AnswerNet Acquires Unicall, Expands In Outbound Market

12 September 2006

Austin Logistics Awarded Patents for Inbound Contact Center Technology Innovations

12 September 2006

Kentucky Man Charged In International Telemarketing Scam

12 September 2006

PSI Uses Technology to Keep Call-center Biz in U.S.

12 September 2006

Police Review Employee Security at Indian BPOs

12 September 2006

NCO Group Announces Expansion of CRM Service Offerings

12 September 2006

Convergys Corporation Receives the Frost & Sullivan 2005 Award for Competitive Strategy Leadership

12 September 2006

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