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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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NCO Unit to Bring 800 New Jobs to Illinois Town

12 September 2006

ARM Holdings, Inc. Acquires Healthcare Collection Agency

12 September 2006

Is It Time for Call-Center Workers To Ditch the Script?

12 September 2006

250 Call Center Jobs Coming to San Antonio

12 September 2006

Mindanao?s 1st Call Center Lacks People

12 September 2006

Dell to Add 5,000 Call Center Workers in India

12 September 2006

West Corporation Announces Agreement to Purchase Raindance Communications

12 September 2006

Sony?s 68,000-SF Call Center Stays Put for Five More Years

12 September 2006

Softtek Expands Near Shore BPO Practice; Enters the US Accounts Receivables Management Market

12 September 2006

American Capital Increases Investment in BPO Provider

12 September 2006

TeleTech Renews, Expands Agreement With Leading Global Banking Institution

12 September 2006

The Chemical Credit Industry at the Forefront of Growing Trend in Globalization

12 September 2006

GMAC Mortgage to Handle Subservicing for Americorp Credit

12 September 2006

Healthcare Leaders Gather to Discuss Revenue Cycle Best Practices

12 September 2006

Quad Corporation Expands Collection Call Center Facility and Adds New Partners

12 September 2006

Hudson & Keyse, L.L.C. Announces Expansion Opening a North Carolina Facility

12 September 2006

Cambridge Solutions Named One of Top 3 Best Performing BPO Providers Worldwide

12 September 2006

Consumer Spending Rises 0.9 pct in December; Incomes Up Only 0.4 pct

12 September 2006

Aspect Software?s Jim Foy Named CEO of the Year by Frost & Sullivan

12 September 2006

Noble Systems Makes Building Scripts and Agent Desktops Quick and Easy with the New Noble Composer

12 September 2006

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