Debt collectors are regulated by the FTC on the federal level. At the state level, attorneys general are typically responsible for enforcing state and federal laws. A few local governments also separately regulate debt collectors. The laws that govern the ARM industry are civil, meaning that liability is almost always monetary. So a state’s attorney general will not file criminal charges against a debt collector accused of violating the law, rather, he/she will sue for damages. Collection laws include federal and state statutes that govern the proper operation of companies and personnel that work in the debt collection industry. The most comprehensive collection law is the Fair Debt Collection Practices Act (FDCPA). Other federal laws that collectors must follow include the Fair Credit Reporting Act (FCRA), the Telephone Consumer Protection Act (TCPA) and the data security requirements of the Gramm–Leach–Bliley Act (GLBA).
Filter by Location
Small Claims Courts are Not Judicial Districts Subject to Section 1692i of FDCPA
16 May 2013
Mike Ginsberg: A Mixed Bag for ARM Professionals
15 May 2013
Columbia Ultimate Family of Companies Partners with Ontario Systems to Offer Compliance Solutions to Clients
14 May 2013
Whitepaper from Ontario Systems Explains How to Dial Smarter
14 May 2013
CFPB Returns Focus to Debt Collection: CFPB in Action
13 May 2013
Ontario Systems VP Rozanne Andersen to Highlight Consumer Debt Collection Practices at World Credit Congress in South Africa
13 May 2013
Collecting Debt One Manually Dialed Call at a Time
10 May 2013
California Sues JPMorgan Chase Over Debt Collection Lawsuits
10 May 2013
Newspaper Pushes for Restrictions on Bad Check Collection
9 May 2013
NARCA Legal Symposium on Consumer Debt Collection
9 May 2013
FTC Testifies on Credit Reporting Accuracy Study, FCRA Enforcement, Credit Education
8 May 2013
CFPB Takes Action Against Two Debt Settlement Companies
7 May 2013
Are Debt Collectors Missing a Chance to be "Inside" the CFPB?
7 May 2013
Could a Credit Scoring Change Benefit Debt Collectors?
6 May 2013
Ontario Systems Opens Registration for Annual Customer Conference, Power Up 2013
6 May 2013
HOW, WHAT, WHERE, WHEN, WHO?: Process Serving and Collections
6 May 2013
Dismissed Lawsuit Against Debt Buyer Tried to Hop on Robo-Signing Bandwagon
3 May 2013
Ontario Systems Webinar Offers Best Practices on Dialing Smarter
3 May 2013
State Shuts Down Collection Agency; Warns Other Debt Collectors on Payday Loans
2 May 2013
FTC, CFPB to Co-Host Roundtable on Data Integrity in Debt Collection
2 May 2013
Copyright Auriemma Roundtables, Inc. All rights reserved.
![[Image by creator from ]](/media/images/New_site_WPWebinar_covers_800_x_800_px.max-80x80.png)
![[Image by creator from ]](/media/images/Finvi_Tech_Trends_Whitepaper.max-80x80.png)
![[Image by creator from ]](/media/images/Collections_Staffing_Full_Cover_Thumbnail.max-80x80.jpg)
![Report cover reads One Conversation Multiple Channels AI-powered Multichannel Outreach from Skit.ai [Image by creator from ]](/media/images/Skit.ai_Landing_Page__Whitepaper_.max-80x80.png)
![[Image by creator from ]](/media/images/paper-collections_triggers_1_1.max-80x80.png){kind=small}
![Report cover reads Bad Debt Rising New ebook Finvi [Image by creator from ]](/media/images/Finvi_Bad_Debt_Rising_WP.max-80x80.png)
![Report cover reads Seizing the Opportunity in Uncertain Times: The Third-Party Collections Industry in 2023 by TransUnion, prepared by datos insights [Image by creator from ]](/media/images/TU_Survey_Report_12-23_Cover.max-80x80.png)
![Webinar graphic reads RA Compliance Corner - Managing the Mental Strain of Compliance 12-4-24 2pm ET [Image by creator from ]](/media/images/12.4.24_RA_Webinar_Landing_Page.max-80x80.png)
![Webinar graphic reads Help Wanted: Predictive, Collaborative and Intelligent Contact Data April 25 at 3pm et by TransUnion [Image by creator from ]](/media/images/Web_replay_Landing_Page.max-80x80.png){kind=small}
![Webinar graphic reads Multi-Channel AI: Improve Contacts & Increase Revenue Compliantly April 4 at 2pm et [Image by creator from ]](/media/images/Skit.ai_InsideARM_Landing_Page_1200x627.max-80x80.png){kind=small}
![Streamline Your Collections Process with Voice AI [Image by creator from ]](/media/images/Streamline_Your_Collections_Process_with_Voice.max-80x80.png){kind=small}
![How to Connect with Today’s Digital Consumer [Image by creator Editor from insideARM]](/media/images/finvi_webinar_thumbnail.max-80x80.png){kind=small}
![Customizable or Configurable? Webinar [Image by creator Editor from insideARM]](/media/images/Landing_Page_2.max-80x80.png){kind=small}
![How to Launch an Omnichannel Collection Strategy [Image by creator Neustar from insideARM]](/media/images/omnichannel-webinar.max-80x80.png){kind=small}
![Breaking Down the CFPB's Opinion on Convenience Fees [Image by creator Editor from insideARM]](/media/images/2022-11-convieniance-fees-webinar.max-80x80.png){kind=small}