Debt collectors are regulated by the FTC on the federal level. At the state level, attorneys general are typically responsible for enforcing state and federal laws. A few local governments also separately regulate debt collectors. The laws that govern the ARM industry are civil, meaning that liability is almost always monetary. So a state’s attorney general will not file criminal charges against a debt collector accused of violating the law, rather, he/she will sue for damages. Collection laws include federal and state statutes that govern the proper operation of companies and personnel that work in the debt collection industry. The most comprehensive collection law is the Fair Debt Collection Practices Act (FDCPA). Other federal laws that collectors must follow include the Fair Credit Reporting Act (FCRA), the Telephone Consumer Protection Act (TCPA) and the data security requirements of the Gramm–Leach–Bliley Act (GLBA).

See all Topics

New York Rules Could Strengthen the Relationship Between Collection Agencies and Creditors

11 August 2015

Correction: The 1,517 Words That Have Guided First Party Outsourcing for 13 Years

10 August 2015

Collection Attorneys In New York Dealt A Blow

10 August 2015

FTC Announces More Balanced Panel for Next Debt Collection Dialogue

7 August 2015

Maurice Wutscher Opens Austin Office, Adds Attorney Eric Rosenkoetter

6 August 2015

CFPB Seeks More Information To Support Rulemaking

5 August 2015

Increased Regulation is on the Horizon for Healthcare Collections

5 August 2015

Deceased Account Collections Requires A Specialized and Compliance-Based Approach

4 August 2015

The Latest Curve In CFPB vs. Hanna

4 August 2015

Calif. Assoc of Collectors, ACA Hope to Affect Wage Garnishment Bill

3 August 2015

Corporations "People" Under FDCPA, Rules Sixth Circuit

3 August 2015

Consumer Survey Underscores Issue of Mis-placed Regulatory Focus

31 July 2015

New Whitepaper Examines Mobile Strategies in a Post-FCC/TCPA World

31 July 2015

Lawmakers Suddenly Asking The Same TCPA Questions As Debt Collectors

30 July 2015

QR Codes Mean FDCPA Trouble Says PA Federal Court

29 July 2015

The 986 Words That Have Guided First Party Outsourcing for 15 Years

29 July 2015

Good News In Debt Collection "Benign Language" Envelope Case

28 July 2015

Another Debt Collection Envelope Decision Goes Against An ARM Firm

27 July 2015

Another Reason For Collectors To Be Cautious When Calling Consumer Cell Phones

24 July 2015

The End of the Morgan Drexen Debt Settlement Story Has Been Written

23 July 2015