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Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.

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Stephanie Eidelman Receives The NARCA 2015 Donald Kramer Award

19 October 2015

Grand Opening of New Delta Service Center in Merrimack, NH

19 October 2015

The Consumer Relations Consortium Announces New Member: Cavalry Portfolio Services

15 October 2015

Call for Presentations: ARM-U Spring Semester 2016

14 October 2015

Three Reasons Your Agency Needs to Be Focused on Disparate Impact

14 October 2015

TECH LOCK Certified 2.0 Now Available

14 October 2015

Telrock Announces Availability of its New V5 ‘TAS’ Digital Engagement Platform with SmartCollect

14 October 2015

Takeaways From the Northeast Debt Collection Expo

14 October 2015

Check by Phone Payments Still Cause Legal Headaches for Debt Collectors

13 October 2015

TekCollect Joins Columbus Oktoberfest Charity Four-Miler

13 October 2015

insideARM’s Inaugural First-Party Outsourcing Summit Begins

13 October 2015

LiveVox Speaks to First Party Issuers and Servicers on the Impact of the Latest FCC Ruling at the First Party Summit

12 October 2015

The Difference Between Holding a License and Keeping It

12 October 2015

Alternative Lending: The New Frontier for the ARM Industry?

12 October 2015

As House Approaches Vote (Again) on Private Debt Collection for IRS, Members Should Consider This

8 October 2015

ARM in Focus: the Utilities Industry

7 October 2015

Convenience Fees at Heart of Debt Collection Settlement

6 October 2015

Collection Agency Totals Up Summer Fundraising for Local Charities

5 October 2015

CFPB Orders Indirect Auto Finance Company to Pay $48.3M in Relief and Penalties for Illegal Debt Collection Tactics

1 October 2015

7th Cir. Confirms FDCPA Is Not Enforcement Mechanism for Matters Governed by Other Federal or State Laws

1 October 2015

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