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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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ICT Profits Drop in 2007, Predicts Greater Revenues from Collections

4 March 2008

TeleTech?s Overseas Operations Generate Revenue Growth

29 February 2008

StarTek Grows Revenue During Transitional Year

29 February 2008

Canadian Call Center Revenues Grew 28% through 2006

28 February 2008

Predictive Dialer Firm Looks to Expand its Offerings

20 February 2008

APAC Turns Around, CompuCredit Turns Down in Quarterlies

19 February 2008

U.S., Philippines Lead in Contact Center Voice Work

15 February 2008

Admerex Launches Re-brand to Xpert Solutions

13 February 2008

Hospital Vendor Winnows Out Bad Debt with Calling Technology

12 February 2008

Collection Agency Named to Training Top 125 List

11 February 2008

Admerex Reports New Clients, New Board Member

7 February 2008

Embattled Alliance Data to Layoff 480 in Texas

7 February 2008

Collection Agency Adding 220 Jobs in Indianapolis and New Office

7 February 2008

Teleperformance Reports Strong Revenue in 2007, Names New CEO

6 February 2008

Buyout Scuttled, Affiliated Computer Profits Rise

1 February 2008

WAM Reports Big Numbers in 2007, But Cautions on 2008

31 January 2008

Speech Self-Service Boosts Contact Center Returns

25 January 2008

ARM Industry in for a Wild Ride in 2008

8 January 2008

NARS Celebrates 1 Year in Flagship U.S. Call Center

7 January 2008

TeleTech Sells Indian Subsidiary

2 January 2008

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