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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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Aspect Software Upgrades Agent Scheduling, Performance Metrics

24 October 2007

Disliked but Needed IVR Systems to Keep Growing

19 October 2007

Earnings Watch for the Week of October 15

12 October 2007

Interactive Intelligence Upgrades its Call Center Automation Offering

11 October 2007

Aspect Outlines Call Center Collection Tips, Wins Award

5 October 2007

TeleTech Sells Newgen Unit to Aspen

5 October 2007

Multimedia the Norm in Call Centers but Use is Spotty

2 October 2007

SoundBite Seeks $69 Million in its IPO

28 September 2007

Call Centers Need Technology Upgrade: Analyst

20 September 2007

NCO Group Acquires Loan Servicing Firm

31 August 2007

Indian Healthcare BPO Firm Buys U.S. BPO-ARM Company

31 August 2007

Collector Afni Expanding in Arizona, Adding 350 Jobs

24 August 2007

iQor, Formerly IRMC, Acquired by Private Equity Firm

21 August 2007

BPO Solutions Provider to Expand Aspect Unified IP Seats to 1,400

16 August 2007

Indian BPO-ARM IPO Finds Some Success on US Exchange

15 August 2007

Oxford Management Services Opens New Call Center In Scranton

14 August 2007

New Convergent Owners Seek to Add More Firms

7 August 2007

ARM Vendors Knock Out Quarterlies

7 August 2007

StarTek Reports Second Quarter Loss

3 August 2007

French Call Center Giant Acquires Debt Collector AllianceOne

1 August 2007

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