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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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TeleTech Signs Agreement With Global Money Transfer Company

26 July 2007

GE Unveils Credit Card Dedicated to Reducing Cardholders? Carbon Emissions

26 July 2007

Aspect Software Issues SIP Challenge to Contact Center Industry

25 July 2007

Maximus Settles Medicaid Case for $30.5 million; May be Open to Sale

24 July 2007

FAO Research Names VWA Top Niche Player in the BPO Space

24 July 2007

West Reports Big Jump in ARM Revenue and Operating Income

19 July 2007

Ohio Collection Agency Acquires Second Site

18 July 2007

Enhanced Recovery Will Add 300 in Georgia

16 July 2007

TouchStar Announces the Implementation of Private Equity Funding

16 July 2007

Call Centers Looking to Debt Collection after Do Not Call

10 July 2007

India Gives Multinationals a Tax Break

10 July 2007

TouchStar Consolidates India Offices

9 July 2007

Big Banks Shift Offshoring Into Overdrive

5 July 2007

Centene Announces Dismissal of Shareholder Class Action Lawsuit

2 July 2007

Aspect Receives 2007 IP Contact Center Technology Pioneer Award

26 June 2007

India's ICICI Bank Makes $4.3 billion in Share Offering

26 June 2007

Aspect Software Helps MTN Boost Contact Center Performance

19 June 2007

Report Highlights Differences in Latin American Business Climate

19 June 2007

TouchStar Wins Three Contact Center World Awards

18 June 2007

Magellan Health Services Awarded $1.5 billion Contract in Arizona

14 June 2007

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