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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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First Data to Cut 300 Call Center Jobs

14 June 2007

Oregon Moves to Reinstate Enforcement of Do-Not-Call List

12 June 2007

TouchStar Launches New Products and Services in Europe

11 June 2007

Aspect Software Announces General Availability of Unified IP 6.5

8 June 2007

Aspect eWorkforce Management Named as Finalist in American Business Awards

7 June 2007

TeleTech Signs Agreement With Kempe Foundation

6 June 2007

ITS ? PayMyBill Announces Payment Integration with SoundBite

6 June 2007

TouchStar Announces Growth in Asia

5 June 2007

Executive Changes: Centene Announces Senior Staff Enhancements

4 June 2007

Aspect Successfully Deploys Asterisk and Aspect Unified IP at Corporate HQ

31 May 2007

Private firm Now Handling Ambulance Service Billing

29 May 2007

SoundBite Communications Releases Autopayment Interface

29 May 2007

Companies Can Increase Savings of Offshoring Back Office Functions by Over 50%

23 May 2007

Aspect Software Earns Outbound Dialing Market Leadership Award

22 May 2007

TeleTech Launches At-Home Call Center Solution in the UK

22 May 2007

TouchStar Announces Annual User Group Meeting

21 May 2007

Capital Recovery Service to Consolidate into New Florida Call Center

21 May 2007

eTelecare to Open 3,000-Employee Philippine BPO Call Center

18 May 2007

Aspect Software Ranked #1 Workforce Management Provider Globally

17 May 2007

Executive Change: Jaswinder Ghumman and Devesh Bahl to Zenta

17 May 2007

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