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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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NCO Group Announces $1.4 million Loss for Q1 2007

17 May 2007

Foxgate Solutions Opens New BPO Call Center in Philippines

15 May 2007

StarTek Bringing 250 Call Center Jobs to Virginia

11 May 2007

Teleperformance to Implement COPC-2000 CSP Standard in Multiple Locations

10 May 2007

U.S.P.S. Renews Customer Service Contract with Convergys

10 May 2007

Soundbite Receives 2007 CRM Excellence Award

10 May 2007

NEXT Launches Healthcare BPO Training Program

9 May 2007

MAXIMUS Reports Lower Earnings for Fiscal Q2

9 May 2007

State Senate Approves Do Not Call Enforcement

8 May 2007

Three BPO-ARM Companies to Combine Under Single Banner

8 May 2007

Nashville Company Embodies Off-shore Healthcare Outsourcing

7 May 2007

MAXIMUS Awarded a $70 Million Contract for a ERP Implementation in Tennessee

3 May 2007

The Beginnings of a New Collection Call Center Hub?

3 May 2007

Florida?s Hospitals Applaud Legislative Action to Fund Low Income Pool Program

2 May 2007

Aspect Software Announces Release of eWorkforce Management 7.0.1

2 May 2007

Convergys Introduces New Solution to Maximize Customer Lifetime Value

30 April 2007

Centene to Present at Deutsche Bank Health Care Conference

30 April 2007

Centene Announces Action Taken During Annual Meeting of Stockholders

27 April 2007

Indian BPO/ARM Firm Moves Headquarters after Acquisition

27 April 2007

MAXIMUS Signs Contract with Cleveland Court for Court Case Management

25 April 2007

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