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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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Centene Corporation Reports 2007 First Quarter Results

24 April 2007

Brand Image Consistency is a Challenge for Companies that Outsource

23 April 2007

Premiere Global Services Announces $150 Million Self-Tender Offer

20 April 2007

2007 Aspect Index Finds Improvements in Company-Customer Interactions

17 April 2007

Centene Enters South Carolina Medicaid Market with Acquisition

16 April 2007

Interactive Data and Castel to Host Webinar on Right Party Contacts

12 April 2007

Aspect Software Augments SIP Offerings with Functionality from BandTel

10 April 2007

FTC Annual Do-Not-Call Report: 132 million Phone Numbers Now on List

6 April 2007

Fair Isaac?s Blaze Advisor 6.5 Offers Greater Agility Throughout the Business Rules Lifecycle

5 April 2007

Executive Change: Sean Liu to Aspect Software

2 April 2007

Collection Agency Closing Western NY Office

2 April 2007

Collection Agency Opening New Office in Western New York

2 April 2007

TeleTech Announces Pricing of Secondary Offering of 5 million Shares

30 March 2007

Debt Collection and Customer Care Driving Growth in Outbound Dialing Market

30 March 2007

Convergys Recognized for Excellence and Innovation in Corporate Learning

29 March 2007

OSI Shuttering Canadian Call Center

29 March 2007

TeleTech Expands Relationship With Leading Communications Provider

28 March 2007

UK Collection Call Center Brings in $200,000 for Charity

23 March 2007

Affiliated Computer Systems Gets Buyout/Go Private Offer from Chairman

22 March 2007

Perot Opens Healthcare BPO/ARM Call Center in Philippines

22 March 2007

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