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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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Ontario Systems Using NMS Communications? Vision VoiceXML Server

21 March 2007

TeleTech CEO to Sell 5 million Shares

20 March 2007

Asset Management Outsourcing Provides Update on Recent Moves

20 March 2007

NARS Shifting Jobs from HQ to New Call Center

19 March 2007

Convergys to Open New Facilities in North Carolina and Kansas

15 March 2007

Collection Agency Expanding and Creating Jobs in St. Louis

15 March 2007

Centene Corporation Announces Texas Foster Care Contract Award

13 March 2007

Portfolio Recovery Associates Looks to Hire 150 for New Location

13 March 2007

Phillips & Cohen Associates Opens UK Office

12 March 2007

Executive Change: John Cutrone to FirstSource

8 March 2007

Phillips & Cohen Associates Opens New Office in Ohio

8 March 2007

State Looks to Drop Dual-Consent Recordings of Collectors

8 March 2007

TeleTech Expands Agreement With Top U.S. Cable Provider

7 March 2007

Aspect Software Announces Release of Aspect Performance Management

6 March 2007

United Collection Bureau Opening Arizona Call Center

6 March 2007

Aspect Software and Microsoft Form Alliance to Offer Speech Solution

5 March 2007

Convergys Named to Global Outsourcing 100 List

5 March 2007

West Corporation Completes TeleVox Acquisition

2 March 2007

Aspect Software Names New Channel Partner for Nigeria

1 March 2007

TeleTech Gives Up UPS Facility, Now Under New Management

28 February 2007

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