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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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Collection Agency Expands in Florida

28 February 2007

Indian BPO Revenues for Revenue Cycle Management to Jump to $410 million by 2010

27 February 2007

TouchStar's Hosted Call Center Solution Grows by 550% in 2006

27 February 2007

UK Debt Purchaser/Collector Donates Call Center Ops to Charity

27 February 2007

Indian ARM Firm Acquires American ARM/BPO/Healthcare Services Outsourcer

27 February 2007

Alltel Renews Billing Services Contract with Convergys

26 February 2007

Philippines Challenges India for Outsourced Dollar

26 February 2007

Premiere Global Reports Fourth Quarter and 2006 Results

23 February 2007

Collection Agency to Open 300-Person Call Center in Alabama

23 February 2007

Aspect Software Customers to Present at Summit for Workforce Management Excellence

22 February 2007

Circuit City Extends Learning Services Contract with Convergys

22 February 2007

Vengroff, Williams and Associates Named a Top 21 FAO Service Provider

22 February 2007

Convergys Chairman and CEO to Retire; New CEO Named

21 February 2007

Governor Celebrates Sallie Mae's Debt Management Call Center Success

21 February 2007

United Recovery Systems Buys Arizona Call Center

21 February 2007

Indian BPO Firm Acquires ARM Provider Global Vantedge

20 February 2007

IRS Leaves Third Private Collector Out in the Cold

16 February 2007

Equifax to buy top payroll-service firm

15 February 2007

24-7 INtouch Partners with Aspect Software on Call Center Solutions

14 February 2007

Off-Shoring - Friend or Foe?

13 February 2007

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