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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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West Acquiring Healthcare Messaging Solutions Firm

13 February 2007

Aspect Software Announces Fourth Quarter and Full Year 2006 Results

9 February 2007

MAXIMUS Records Loss in Fiscal First Quarter

8 February 2007

TeleTech Earnings and Revenue Swell on Offshore BPO

8 February 2007

Telemarketer Agrees to Stop Improper Use of Prerecorded Messages

5 February 2007

SITEL and ClientLogic Close Merger

31 January 2007

TouchStar Finalizes Acquisition of Industry Pioneer Sigmaworx

26 January 2007

Convergys to Open New Facilities in Kentucky and Texas

25 January 2007

Convergys Targets At-Home Call Center Reps to Curb Costs

25 January 2007

TeleTech Receives Magazine's 2006 Product of the Year Award

23 January 2007

Joint FBI-Mountie Investigation Busts Credit Card Telemarketing Scam

23 January 2007

Noble Systems Product Receives "Product of the Year"

22 January 2007

ACS Expands With Construction of New Facility in Jamaica

19 January 2007

HealthNow New York Earns Re-Certification to COPC-2000 CSP Standard

18 January 2007

Ex-Computer Hacker Designs Service To Fake Caller ID

16 January 2007

Dunstone Financial Relocates Phoenix Call Center in Expansion

16 January 2007

UK Utility Concern Sells Debt Collection Arm

15 January 2007

SITEL Shareholders Vote in Favor of Merger with ClientLogic

15 January 2007

Executive Change: Jerry Baker to Medical Records Online

15 January 2007

TouchStar Software Exceeds Revenue Plan in 2006

12 January 2007

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