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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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Aargon Agency Announces Expansion and Launch of Florida Call Center

11 January 2007

TeleTech Looking to Hire 130 for Canadian Call Center

11 January 2007

Convergys Voted #1 HR BPO Provider in Asia Pacific

10 January 2007

Collection Agency Planning to Move and Expand

5 January 2007

NCO Group to Expand Barbados Call Center

5 January 2007

Aspect Software Appoints First Tier One Channel Partner in China

4 January 2007

Medical Billing Firms Merge, Acquire Another Billing Firm

3 January 2007

Executive Change: Al Franklin Promoted at Cymetrix

3 January 2007

Newly Created Collector Aquires Nearshore Operation from WAM

22 December 2006

MAXIMUS Initiates Arbitration on Subcontract with Accenture

22 December 2006

Telemarketers Sentenced to Federal Prison in Credit Card Scheme

22 December 2006

FTC Extends Policy on Abandoned Calls Until New Rulemaking Completed

20 December 2006

FTC Approves Notice on Enforcement of Call Abandonment

19 December 2006

Direct Alliance Wins Sales BPO Excellence Awards

19 December 2006

Interview: Kevin Keleghan, President and CEO of OSI

19 December 2006

Executive Change: Rahul Basu Promoted at ICICI OneSource

18 December 2006

NCO Group Expands into Latin America with Acquisition

18 December 2006

SunCom Wireless Renews Contract with Convergys

18 December 2006

Contact Center Outsourcing Poised for Greater Growth

18 December 2006

FTC Takes ISP to Task Over Telemarketing

18 December 2006

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