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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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Vertex Now the Second Largest BPO Provider In the UK

18 December 2006

IEI Financial Services Earns J.D. Power and Associates Call Center Certification

18 December 2006

West Corporation Partners with Disabled Veterans Group to Provide Jobs

18 December 2006

Relationship Management Dispute Resolution

14 December 2006

CRM and the Internet

14 December 2006

Newly Launched Podcast Reports on Technology, Processes and Best Practices in Call Centers

14 December 2006

Austin Logistics Receives Patent for Centralized Management Approach to Outbound Calling

14 December 2006

TeleTech Expands Relationship With Leading Business Services Provider

14 December 2006

CRM Firm Core Solutions to Acquire Computer Control Corporation

14 December 2006

APAC Customer Services Expands Credit Facility

11 December 2006

SITEL Announces Amendment to Merger Agreement with ClientLogic Corporation

11 December 2006

Convergys to Provide World's Largest Hotel Group with Outsourced HR Services

8 December 2006

McKesson Purchase of Per-Se Gets Antitrust OK

8 December 2006

NARS Announces First Round of Employees Hired at New Call Center

8 December 2006

Touchstone Communications Expands Islamabad Call Center

8 December 2006

AOL Closing Call Center, Laying Off 900

8 December 2006

Soundbite Wins Best of Show Award at Annual Call Center Exhibition

8 December 2006

Portfolio Recovery Ramping Up Hiring at New Call Center

8 December 2006

TeleTech Launches Retail Voice Portal

8 December 2006

Convergys Bringing 500 Jobs To East Texas

8 December 2006

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