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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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COPC Inc. Launches IAOP Customer Contact Center Leadership Chapter

8 December 2006

Portfolio Recovery Associates Establishing New Call Center in Jackson, TN

8 December 2006

TeleTech Expands Agreement With Top U.S. Cable Operator

8 December 2006

ntl Telewest Selects Convergys Billing and Customer Care Solution

8 December 2006

NCO Announces Shareholder Approval of Acquisition of the Company

8 December 2006

D&B Reports on National Business Expectations

8 December 2006

NARS to Open Call Center in Missouri

8 December 2006

McKesson to Acquire Per-Se Technologies for $1.8 Billion

8 December 2006

UK Collection/Contact Center Claims Top Contact Center Prize

8 December 2006

SITEL Receives Buyout Offer from Gores Group and Calgary Group

8 December 2006

West Corporation Completes Recapitalization

8 December 2006

Arrow Financial Closing Call Center, Cutting 200 Jobs

8 December 2006

TeleTech Q3 Earnings Rise

8 December 2006

OSI Unit Expands Hispanic Market Operation

8 December 2006

Call Centers Beginning to Use 'Emotion Detection' Technology

8 December 2006

Aspect Software Japan Enters Into Business Alliance with HP Japan

8 December 2006

FTC Hangs Up on Telemarketers' Pitch

8 December 2006

Potential Collection Call Center Draws Biggest Crowd at Job Fair

8 December 2006

TeleTech Launches @Home Solution

8 December 2006

ClientLogic and SITEL to Merge, Creating a New Global BPO Company

8 December 2006

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