Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.
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Bank of America Opens New Wichita Call Center
8 December 2006
Wells Fargo to Pay $12.8 mln to Settle Overtime Suit
8 December 2006
StarTek Announces Offshore Partnership with ARM Provider Global Vantedge
8 December 2006
Convergys Updates Third Quarter Guidance
8 December 2006
Debt Collection Named as One of Top 10 Home-Based Businesses for 2007
8 December 2006
MAXIMUS Divests Corrections Services Unit; To Focus on other Government Outsourcing
8 December 2006
India Call Center Industry Defends Data Safety Record
8 December 2006
Reverse Lookup Site Cellulartrace.com Has New Look; New Owner
8 December 2006
West Corporation Announces Purchase of InPulse Response Group
8 December 2006
FTC Seeks Comment on Proposal to Limit the Use of Prerecorded Messages in Telemarketing
8 December 2006
More Federal Agencies Outsourcing their Calls
8 December 2006
Kaulkin Ginsberg: Healthcare Industry Sets Aside $129 Billion Annually to Cover Bad Debt
8 December 2006
Collection Call Center Could Create 350 Jobs
8 December 2006
Call Center Ordered to Pay Back Wages for Overtime Violation
8 December 2006
U.S. Call Centers Dial Up Profits With American-Savvy Filipinos
8 December 2006
SunGard?s AvantGard Integrates with Sequas Clearinghouse
8 December 2006
SITEL Named Top Contact Center Outsource Provider
8 December 2006
New Collection Call Center Will Employ 450
8 December 2006
InformationWeek Ranks Convergys in Top 100 for Innovative Use of Technology
8 December 2006
Portfolio Recovery Looking to Open New Call Center in Tennessee
8 December 2006