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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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Bank of America Opens New Wichita Call Center

8 December 2006

Wells Fargo to Pay $12.8 mln to Settle Overtime Suit

8 December 2006

StarTek Announces Offshore Partnership with ARM Provider Global Vantedge

8 December 2006

Convergys Updates Third Quarter Guidance

8 December 2006

Debt Collection Named as One of Top 10 Home-Based Businesses for 2007

8 December 2006

MAXIMUS Divests Corrections Services Unit; To Focus on other Government Outsourcing

8 December 2006

India Call Center Industry Defends Data Safety Record

8 December 2006

Reverse Lookup Site Cellulartrace.com Has New Look; New Owner

8 December 2006

West Corporation Announces Purchase of InPulse Response Group

8 December 2006

FTC Seeks Comment on Proposal to Limit the Use of Prerecorded Messages in Telemarketing

8 December 2006

More Federal Agencies Outsourcing their Calls

8 December 2006

Kaulkin Ginsberg: Healthcare Industry Sets Aside $129 Billion Annually to Cover Bad Debt

8 December 2006

Collection Call Center Could Create 350 Jobs

8 December 2006

Call Center Ordered to Pay Back Wages for Overtime Violation

8 December 2006

U.S. Call Centers Dial Up Profits With American-Savvy Filipinos

8 December 2006

SunGard?s AvantGard Integrates with Sequas Clearinghouse

8 December 2006

SITEL Named Top Contact Center Outsource Provider

8 December 2006

New Collection Call Center Will Employ 450

8 December 2006

InformationWeek Ranks Convergys in Top 100 for Innovative Use of Technology

8 December 2006

Portfolio Recovery Looking to Open New Call Center in Tennessee

8 December 2006

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