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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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Intrum Justitia Restructures its English Field Operations

8 December 2006

TeleTech Launches Spanish-Language Program for Fortune 500 Communications Provider

8 December 2006

ACS Renews and Expands BPO Contract With First Horizon Home Loan Corporation

8 December 2006

West Corp. Call Center set to Hire 500 Customer Service Reps

8 December 2006

Verizon Opening New Call Center in Alabama; Hopes to Employ 1,300

8 December 2006

GE BPO-Collection Unit Announces Expansion into Poland

8 December 2006

Acxiom InsightCollect Integrated With CR Software Collection Resource System

8 December 2006

Barbados Official Talks Up Int?l Investment at NCO Expansion Ceremony

8 December 2006

MRS Associates Opens New Call Center in New Jersey

8 December 2006

Interactive Data, Latitude Software agreement aids collections process

8 December 2006

TeleTech Expands Relationship With Leading Consumer Products Company

8 December 2006

BPO Provider Opens New Training Facility in Philippines

8 December 2006

Recent Call Center Cuts Point to Outsourcing

8 December 2006

TeleTech Ranks 57th on the InformationWeek 500

8 December 2006

Vengroff, Williams & Associates Expands Its Outsourced Credit Services Offering with CreditPointe Partnership

8 December 2006

Citibank Tops Survey of Call Center Staff Effectiveness

8 December 2006

TeleTech to Present at Three Investor Conferences in November

8 December 2006

78 Percent of Consumers in Europe Report Last Call Center Interaction Met or Exceeded Expectations

8 December 2006

Expert Roundtable: Nearshore and Offshore Outsourcing

26 October 2006

GeBBS Announces Outsourcing Contract with a Large Provider of Hospital Collection Services

13 September 2006

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