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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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Citigroup Adding up to 1,000 Call Center Jobs in Arizona

12 September 2006

ASG Achieves Certification to the COPC-2000® CSP Standard Release 4.0

12 September 2006

IntelliRisk to Open First Indian Call Center

12 September 2006

Howard University Hospital Outsources Outpatient ARM to Per-Se Technologies

12 September 2006

FTC Wins Case Against Canadian Telemarketers

12 September 2006

Burt & Associates Makes it to the Inc. 500

12 September 2006

Indian Healthcare BPO Firm Acquires US Medical Collector

12 September 2006

U.S. Outsourcing seen Boosting Wages at Home

12 September 2006

Settlement Reached in Sexual Harassment Complaint Against Debt Collection Firm

12 September 2006

MAXIMUS Awarded "Center for Excellence" for Colorado Call Center

12 September 2006

United Medicorp, Inc. Announces Second Quarter Results

12 September 2006

IRMC to Centralize Entire Contact Center Network with Cisco

12 September 2006

Collection Agency Evacuated after Telephone Threat

12 September 2006

United Medicorp Announces Acquisition Of Contract Rights for BPO Services

12 September 2006

Roark Capital Group Invests in PSC Info Group

12 September 2006

NCO Group Buyout Clears FTC Anti-Trust Hurdle

12 September 2006

TeleTech Ranks in Top 100 on the InformationWeek 500

12 September 2006

ChoicePoint Acquires Steel Card to Enhance Solutions for Personal Lines Property & Casualty Carriers

12 September 2006

Philippine President Inaugurates Opening of Collection Call Center

12 September 2006

Teleperformance Increased its Revenues During 1st Half of 2006

12 September 2006

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