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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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Mumbai Bombings Shake Outsourcing Community

12 September 2006

PeopleSupport Named to the 2006 Top 50 Best Managed Global Outsourcing Vendor List

12 September 2006

StarTek Unveils Contact Center Support for Consumer-Driven Health Plans

12 September 2006

Debt Collection Agency to Open New State-of-the-Art Call Center in Phoenix, AZ

12 September 2006

Police Arrest HSBC BPO Fraudster in India

12 September 2006

State's Homeland Security Hotline Befouled By Telemarketers

12 September 2006

West Corp. looks to hire 300 at local call center

12 September 2006

RMS to Set Up First Indian Call Center at Gurgaon

12 September 2006

Gas Prices Drive Call Center Agents Home

12 September 2006

Turn Your Call Center Into a Profit Generator

12 September 2006

Telemarketing Scheme Gets Man a 5-year Sentence

12 September 2006

New York Call Center to Hire More Than 450 People

12 September 2006

African Call Center Industry Set for Growth

12 September 2006

Sprint Nextel Sues IBM For $6.4m Over Failed Outsourcing

12 September 2006

IBM's Indian BPO Subsidiary Grows to 20,000 Staff

12 September 2006

Washington Mutual to Cut 1,400 Call Center Jobs

12 September 2006

Applied Card Closing Huntington Call Center

12 September 2006

Justice Signs Deal for Debt Collection Support

12 September 2006

HSBC to Close Former Metris Collection Call Centers

12 September 2006

State Passes Cell Phone Telemarketing Law with Debt Collector Exemption

12 September 2006

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