Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.
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The Future of the Call Center?
12 September 2006
North Dakota call center closing due to worker shortage
12 September 2006
Washington Post Covers Collectors-Against-FCC Autodialer Battle
12 September 2006
Indian BPO Firm HOV Services Announces IPO
12 September 2006
Bank of America Closing Three Card Services/Collection Call Centers
12 September 2006
Phone-Jamming Call Center Records Point to White House
12 September 2006
Plaza Associates and Km2 Solutions Announce Renewal Strategic Alliance.
12 September 2006
Making Bangalore Sound Like Boston
12 September 2006
Call Centers Exploit Filipino Workers, says Militant Group
12 September 2006
Cyber Agents, Virtual Call Centers on the Rise
12 September 2006
Call Center Owner Indicted in Political Phone Jamming Campaign
12 September 2006
Washington Mutual Agrees to Back Pay for Call Center Workers
12 September 2006
Texas Collection Agency Opening Call Center in Buffalo
12 September 2006
Debt Collector Minimizes Risks Offshore
12 September 2006
Tax Incentives OK'd for New Sallie Mae Debt Collection Center
12 September 2006
Bush Defends India Job Outsourcing
12 September 2006
U.S. Healthcare BPO Opens Office in India
12 September 2006
Microsoft May Look To 'Smart Shoring'
12 September 2006
Sallie Mae to Open New Collection Center in Indiana; 700 Jobs to be Created
12 September 2006
Convergys-Managed Call Centers to Close
12 September 2006
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