Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.

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New Accounts Receivable Management Provider Combines a History of Strong Revenue Performance with a Meticulous Focus on Compliance and Consumer Relationships

6 April 2016

Convenience Fees: Potential for Mischief?

4 April 2016

NBC Debt Collection Article Includes Some Context, But Could Be Better

1 April 2016

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Consumer Advocates File Suit Against Dept. of ED for "Secret" Policies

31 March 2016

Headline The ARM Industry Should Like to See: “Closing Time for a Fake Debt Collector”

31 March 2016

Black keyboard with one large red key that says "Opinion" [Image by creator tashatuvango from AdobeStock]

COHEAO: Private Collection Agencies Provide A Critical Service In Maintaining A Strong Federal Student Loan Program

31 March 2016

Latest CFPB Complaint Report is Routine, But Provides a Nugget or Two

30 March 2016

SCOTUS Challenges Plaintiff Argument on Use of AG Letterhead in FDCPA Case

30 March 2016

Approach with Caution: The Intersection of HR and Compliance

29 March 2016

AdobeStock-Dialogue table discussion round table seat at the table

More Sessions Confirmed for Larger Market Participant Summit April 21-22

29 March 2016

An letter from a debt collector that says "Past Due" in red on the outside [Image by creator Robert Mizerek from AdobeStock]

Second Circuit Court of Appeals Rules Collection Letter Showing a “Static” Current Balance is Misleading

28 March 2016

Travelers Insurance Is Still a Viable E&O Option for Collectors

28 March 2016

Photo of Marvin Kaulkin and Mike Ginsberg [Image by creator  from ]

Remembering Marvin Kaulkin

24 March 2016

F.H. Cann Among Donors Helping Navy Vet Overcome Homelessness

24 March 2016

FTC's Brill to Step Down

23 March 2016

FCC Commissioners Testimony Reveals Fractured and Partisan Process

23 March 2016

CFPB Report Highlights High Rate of Collection Complaints from Servicemembers

23 March 2016

Get Sued If You Do . . . Get Sued If You Don't: The Debt Collector's Conundrum

22 March 2016

Debt Collection Industry Pioneer and insideARM Founder Marvin Kaulkin Dies At 84

22 March 2016

New FSA Student Loan Default Report Raises Many Questions

21 March 2016